| Position Title | Head - IT Infra (Operations & Projects) | |
|---|---|---|
| Company | ||
| Grade / Level | N/A | |
| Division / Department | Information Technology |
Job Role
Areas of IT Infra which he will be responsible:
1.IT Infrastructure:
2.Manage the overall IT operations related to overall service delivery for all the locations of GFL & IWL
3.Manage implementation and enhancement of IT infrastructure projects
4.Manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change.
5. Organize, supervise, and develop the Helpdesk/IT Support team.
6. Lead Operations reviews of IT services covering Employee Satisfaction, SLA performance, Operational metrics (Aging tickets, Tickets quality, IT assets allocation/deallocation etc.)
7. Manage and monitor licenses, subscriptions, and user management as necessary
8. Inspire continuous improvement of all IT team processes and initiatives; you'll get behind our Fulfillment department continually driving operational excellence
9. You will manage demand from users on IT services and supervise the delivery
10. Deploy, Install, Configure and administer Systems and Servers.
11. Work on executing the Infrastructure Projects across the locations basis the 5 yrs IT Strategy,
12. Implement Passive Network at Plants for a strong IT & OT integration
| Accountabilities | Major Activities | Key Performance Indicators |
|---|---|---|
| Compliance sustainability and integrity | ? Review Compliance Status and take necessary action to mitigate any non-compliance as identify. ? Conduct all operation of function, ensuring social responsibility and accountabilities by following the company guideline of the same. ? Review activity under control and take action to make the same sustainable as per the company sustainability principle. ? Be responsible for ethical operation under his control. ? Be responsible for prevention, detection and reporting of bribery and other forms of corruption including breach of code of conduct and other company regulation. ? Avoid all such activity that could lead to or imply breach of code of conduct, anti-bribery and anti-corruption etc. ? Immediately report any incidents related to social responsibility violations and anticorruption / Anti Bribery process deviation | |
| Alignment on the Cyber Security Roadmap | ? Responsible for alignment with the application security software, control measures implementation in consultation with Cyber Security Roadmap ? Keep IT Inventory Updated for all 3000 users all the time. ? Have a Network Monitoring of all equipment’s ? Ensure 100% patching of the software’s |
Minimum Qualification -
Bachelor's degree in Business, Engineering, IT, Science,
Preferred Qualification -
• ISO Standard Training and Experience wrt IT (Ex.20000, 27001, 22301)
Technical Skills required -
• Server and Desktop Virtualization • Network Virtualization • CCTV Network, Plant OT network • Industry 4.0, IOT
Total Number of experience required -
15-20 Years
